In the age of Smart phones and large screen TVs, it is quite hard to ensure that these gadgets remain in a good condition without getting any extended warranty for a long period. Consumers in India always think twice before buying such heavy gadgets to avoid high cost repair due to uncertainty taking place, unless and until it is guarded with warranty.
However, manufacturing warranty lasts for only 1-2 years, after which a user has to bear all the cost of repairs for damage. Fortunately, in India the market of Extended Warranty is gaining popularity.
Taking this as an advantage and providing more warranty options, ZurePro, an exclusive online Extended Warranty Solutions provider is about to launch itself this month. With their base in Mumbai, a young and enthusiastic team of ZurePro believes that providing online extended warranty solution to electronic products will make consumers feel safer and they will be able to rely more on electronics.
The thought process started when Prakhar (Co-Founder & CEO) bought a new phone of a leading company and it stopped working within one month of its purchase. It took more than four visits to the service centre and after a span of sixty days he finally got a replaced handset which was even worse.
The same kind of situation arose with his laptop and DSLR camera. This was the time when he had a great amount of repulsion for repairing and warranty industry. There onwards he started thinking and researching about the industry and its scalability and finally came up with a B-Plan. He believed the cause for a business is to rectify a problem and organize the industry.
When a person starts thinking in a such a way, it is a sign that he does have some entrepreneurial qualities in him! “The layman can’t figure out such problems due to lack of technical knowledge and almost every individual has to go through these hassles once in his electronic gadgets life span.
So ZurePro happened and came up with a revolutionary total online process with no lemon policy where no long queues to the service centre, no repairing personnel will visit the individual’s home at odd hours, no taking leaves from the workplace to get the favourite electronics repaired.” added Mausumi Chakravorty, Co-Founder of ZurePro.
Using their warranty plans, consumers can now safeguard their gadgets till the time they want to grab onto the next big thing in the market. They have a 7 day pick up and drop model wherein the entire cycle from claiming the warranty and making the repaired product delivered will be in a week’s time.
ZurePro provides extended warranties and different coverage plans for electronic devices. The length of the coverage may vary depending on the condition of the product. For consumers looking out for an online repairing solution, ZurePro also has Onsite Repair Support section, especially for iPhones, Smartphones and Laptops.
ZurePro claims to have extended warranty plans for every brand available in the market. The Company has already tied up with a number of authorized service centres in multiple cities to repair the products, also depending on the size and severity of the damage.
The coverage or the claim can only be filed if the manufacturer’s warranty comes to end. However, the entire claim service will be on first hand products.
The entire process of claiming warranty for the gadget is hassle free. The process includes:
- Selecting the warranty that also includes brand, mode, item condition and purchase date
- Getting a price
- Adding the product into shopping cart
- Get the claims done
Clients and customers only want value for their money and the company believes customer satisfaction is what they are targeting. For achieving customer satisfaction the only strategy that should be followed is a transparent service, providing their customers the best service at the most authentic price. That’s a lesson which can be reflected from the actions of successful entrepreneurs.
No more running around at customer care centres, ZurePro is just a click away. Do check out their website!