TL;DR
The National Payments Corporation of India (NPCI) has introduced its in-house AI model, FiMI, at the India AI Impact Summit. FiMI is designed to handle UPI disputes, customer service, and regulatory ecosystem queries, signaling a massive automation push for India's digital public infrastructure.
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FiMI is more than just a chatbot; it's a structural reset of how we handle payments at a billion-user scale. By vertically integrating an AI model into the NPCI stack, India is building a self-healing payment system that could resolve transaction disputes in seconds rather than days. However, the contrarian concern is the centralisation of power. As NPCI becomes more "autonomous" through FiMI, the need for transparent AI governance and oversight on its automated dispute-resolution decisions will become paramount.
FAQ
What is FiMI? FiMI is NPCI’s in-house AI model for the UPI ecosystem, focusing on automating customer support, dispute resolution, and ecosystem queries.
How will it help UPI users? It will potentially provide real-time assistance with transaction issues, payment mandates, and general UPI-related queries.
Is it already live? NPCI has unveiled the model at the AI Impact Summit 2026, with a phased rollout expected across the ecosystem.